Return & Refund Policy

At CARVITECK™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

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Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.
• All original packaging, accessories, manuals, and labels must be included.
• Return requests must be submitted within 30 days of delivery.

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How To Start A Return

To request a return, please contact our support team at:

Email: contact@carviteck.com

Please include:

• Your order number
• The reason for your return
• Photos of the item if applicable

Once your request is approved, we will provide detailed return instructions.

Please do not send items back without prior approval, as unauthorized returns will not be accepted.

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Return Shipping

Defective or Damaged Items

If your product arrives defective, damaged, or incorrect, we will provide a prepaid return shipping label at no additional cost.

Change-of-Mind Returns

For customer-initiated returns, customers are responsible for return shipping costs.

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Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Processing time may take up to 7 business days depending on your bank or payment provider.

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Exchanges

If you would like a different item, we recommend placing a new order after your return has been approved.

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Order Cancellation

Orders may be canceled before shipment.

If your order is canceled successfully, a full refund will be issued to your original payment method.

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Frequently Asked Questions

Can I return a used AirGo X1?

No. Returned products must be unused and in their original condition with all original packaging and accessories included.

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Does CARVITECK™ accept returns for accidental orders?

We understand mistakes happen. However, customers are responsible for return shipping costs for accidental or change-of-mind purchases.

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What if my AirGo X1 arrives damaged or defective?

Please contact us immediately at contact@carviteck.com with photos of the issue. We’ll gladly arrange a replacement or full refund if the product is confirmed defective.

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Can I return a gift?

Yes. Gifted items may be returned if they meet our return eligibility requirements and are returned within 30 days of delivery.

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How long does it take to receive my refund?

Approved refunds are typically processed within 7 business days after your return has been inspected.

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Business Information

Business Address

16192 Coastal Hwy
Lewes, Delaware 19958
United States

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Return Address

250 Carter Drive
Edison, NJ 08817
United States

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Contact Information

Email: contact@carviteck.com
Phone: +1 (850) 741-7513

Business Hours:
Monday – Friday
8:00 AM – 6:00 PM EST